Dispatch and estimates
The current expected delivery window is 2-5 business days. Product pages or checkout may show a different estimate for made-to-order, imported, or provider-fulfilled products.
Delivery dates are estimates unless expressly guaranteed. Customers receive available tracking information after dispatch.
Address and receipt
Customers are responsible for entering a complete and accurate delivery address. Contact support promptly if a correction is needed; changes may not be possible after dispatch.
The customer or a person authorized at the delivery address may accept the parcel. Additional carrier attempts or storage charges caused by an incorrect address may be charged only when legally permitted and disclosed.
Damage, shortage, or non-delivery
Photograph visible damage, packaging, shipping label, and affected items and contact support@rawnak.org as soon as reasonably possible.
A carrier report helps investigate damage but does not replace or limit mandatory rights for defective or missing goods.
If tracking shows delivery but the parcel cannot be found, check household members and the carrier before contacting support. We will help open an investigation where appropriate.
International orders
Import duties, customs processing, and local taxes may apply when they are not collected at checkout. The checkout or fulfillment provider should identify known charges where available.
Products restricted in the destination country may be cancelled. Any non-refundable government or carrier charge will only be handled as permitted by applicable law.